Volunteer Receptionists

About the role

We are seeking a team of volunteer receptionists to support our Epsom and Reigate centres. If you have a warm telephone manner and can offer a calm, compassionate welcome to clients upon arrival, we’d love to hear from you.

This role is ideal for someone looking to give back by volunteering with a local charity. Whether you’re considering a return to work and want to gain experience, or you’re interested in a career in counselling and would like a behind-the-scenes view of our services, this could be a great opportunity for you.

The Volunteer Receptionist role

The role will involve answering phone calls, welcoming clients to the centre when they arrive for their appointment and basic administrative tasks.

The main tasks are:

• Welcoming clients
• Answering the telephone
• Taking messages from enquiries
•  Leaving handover notes to the rest of the secretarial team
• Basic administrative tasks
• Responsible for locking up the centre

(Please note that training will be provided)

Benefits of volunteering

As a volunteer, you will have the opportunity to gain new skills and gain invaluable work experience. You will also receive training for this role and the opportunity to meet new people.  By becoming one of our volunteers, you will be contributing towards our charity’s aims to make a positive difference to people’s lives. 

Volunteer rota and shifts

Our counselling service is open Monday to Thursday from 9am – 2pm and 6pm -10pm. On Friday we are open from 9am -2pm and on Saturday from 9am – 1pm.

Volunteer receptionists would be asked to cover daytime, evening and weekend slots and this would be as and when required, sometimes at short notice, to cover annual leave and sickness of the current team members.

Expenses

We will provide a free parking space or reimburse travel costs.

How to apply:

Please email personnel@relatemidandeastsurrey.co.uk

Applicants will be required to provide one referee and also undergo a Basic DBS check.