Appointment Secretary/Receptionist - Epsom

Epsom: Mondays 5.45 – 9.30pm and Thursdays 6.00 – 9.30pm

We are looking for a friendly, efficient and organised part time Appointment Secretary/ Receptionist to join our busy counselling centre based in Epsom.

You will be the first to welcome our clients to our centre, answer the phone to new enquiries and current clients, respond to all incoming emails and enquiries, update and maintain our appointment booking system, and liaise with our counsellors and internal staff.

We are looking for someone who is passionate about customer service, has excellent communication and IT skills, professional and sensitive approach to confidential information and a positive and hardworking attitude.

Relate Mid & East Surrey is a charity offering counselling services to couples, young people, families and individuals across Mole Valley, Reigate & Banstead, Epsom & Ewell & Tandridge areas.

We also offer sex therapy. We strive for excellence in everything we do and want to make a real difference to the lives of our clients. We will provide a warm and friendly environment to work in and have an established team who will support you in your new role. We have a structured induction programme and access to relevant online training via our national learning hub.

Key responsibilities:

• To greet clients to the centre in a friendly, professional and approachable manner
• To respond to all incoming emails and enquiries using Microsoft Outlook
• To answer the phone to new enquiries, existing clients and internal staff
• To register new clients on our computerised appointment system
• To maintain an accurate and full client file, ensuring all correspondence is updated on the computerised booking system system
• To maintain and operate a computerised diary system for counselling appointments
• To send clients questionnaires and payment requests via the computer system
• To liaise with counsellors and management team
  Deal sensitively with client information, maintaining client confidentiality at all times
• To read, comply and keep up to date with the organisation’s policies and procedures
• To ensure correct filing and archiving
• To attend quarterly team meetings
• To cover annual leave / sickness for other staff
• To contribute to general good house keeping
• To attend training as appropriate

Skills and Personal qualities required:

• Enthusiastic and eager to learn
• Friendly and welcoming
• Punctual and reliable
• Positive attitude and hardworking
• Excellent communication skills
• Calm under pressure
• Computer literate
• At least one year’s experience in an appointment secretary/ receptionist role working with a computerised booking system

All appointed staff are required to undertake a DBS check.

We are looking for staff to cover the following shifts:
Epsom: Mondays 5.45pm – 9.30/10pm and Thursdays 5.15 pm – 9.30/10 pm
Applicants will also require flexibility to cover staff annual leave including daytime (9am – 2 pm) and evening (5.15 pm – 9.30/10 pm) shifts.
What Relate Mid & East Surrey offer
· £13.16 per hour (inclusive of holiday pay)
· Part-time working
· Opportunities for extra ad-hoc shifts
. Free on-site parking

We reserve the right to close this advertisement as soon as we have sufficient suitable applications or make an appointment.